Moli is available through many banks and credit unions throughout the U.S. If you want Moli ask your bank or credit union if they offer it. The app can be downloaded from Google Play for Android users and the App Store for Apple users.
HOW LONG DOES IT TAKE FOR A FRIEND TO RECEIVE THE MONEY I MOLI (OR SEND) OVER?
If you are using a debit card, the money will be in your friends account within minutes. If you are using a checking account money will be in your friends account, the same day or the next business day.
DOES THE PERSON I'M MOLI-ING (OR SENDING) MONEY TO HAVE TO HAVE A MOLI ACCOUNT?
Not necessarily! All your friend needs is an active checking account or debit card, but a Moli account is definitely recommended.
HOW DO I CHANGE THE ACCOUNT I USE TO SEND AND RECEIVE MONEY?
That can be done in the Menu section of the Moli app under your profile information.
CAN I USE MOLI INTERNATIONALLY?
In order to use Moli, the sender and recipient’s banking accounts must be based in the U.S.
CAN I CONNECT MORE THAN ONE CHECKING OR DEBIT ACCOUNT TO MY MOLI ACCOUNT?
Not yet, but it’s coming soon so keep checking back!
HOW DO I CANCEL MY MOLI ACCOUNT?
It's simple. There is a "Delete Me" link located on the profile page. If you need additional help, contact your bank or credit union.
WHILE SETTING UP MY MOLI ACCOUNT, I’M RECEIVING AN ERROR MESSAGE THAT MY CHECKING ACCOUNT IS INELIGIBLE. WHY?
Contact your bank or credit union. They can help.
I'M TRYING TO SETUP MY MOLI ACCOUNT, BUT MY EMAIL ADDRESS IS BEING REJECTED. WHY?
Each email address registered with Moli must be unique. Be sure the email address you are using isn’t shared with anyone else or that you haven’t already registered.
I’M HAVING TROUBLE REGISTERING. WHAT DO I DO?
Contact your bank or credit union.
CAN I LINK MOLI TO A CREDIT CARD?
No, not yet. Currently, Moli only links to bank and credit union accounts and debit cards. But there are plans to allow credit cards in the future.
CAN I CANCEL A PAYMENT?
No, you cannot cancel a payment. You should treat every Moli transaction like you would cash. Once the payment has been made, it's final. If you have further questions about this, contact your bank or credit union.
IS THERE A LIMIT ON HOW MUCH I CAN SEND?
The short answer is yes, for your security and protection there are limits set on how much money can be sent. The limits are set by your bank or credit union and can be conveniently viewed and tracked in the Moli app.
IS MY MONEY TRANSMITTED SECURELY?
Yes. Since the Moli app is being offered through your bank or credit union and the Visa/Mastercard networks, it is backed with some of the best end-to-end encryption available including an added layer of security through 3D Secure (3DS) technology.
HOW DOES MOLI KEEP MY MONEY SAFE?
Moli does not hold your money. It transfers money from one account to another without it being held in the middle. Moli is provided by your trusted financial institution. Your bank or credit union will keep your personal information safe and your money secure. Your data is never shared and your money stays in your checking account with your bank or credit union.
CAN MY FRIEND WHO I SENT THE MONEY TO USE IT AS SOON AS THEY RECEIVE IT?
Yes. The great thing about Moli is the money is available and ready to be used in your checking account.
HOW OLD DO I HAVE TO BE TO USE THE MOLI APP?
You have to be 18 years or older to use the app.
NEED MORE HELP?
Please contact your bank or credit union for any additional assistance specific to app enrollment and troubleshooting.
DO I HAVE TO MAKE A REQUEST FOR MY MONEY TO BE TRANSFERRED FROM MOLI TO MY CHECKING ACCOUNT?
No. Moli automatically puts the money in your checking account. See, easy peasy.
CROWD SURFING AT YOUR FAVORITE CONCERT. A MOLI MOMENT.